The system is configured to permit only one IP address at a time. This means you can’t use your iPhone or other hand held device to access the videos or site at the same time as your PC or laptop.
If dual IP addresses are detected your account will lock. Please log a ticket and then we can unlock you. You will receive an automated e-mail once this is done.
We do not work weekends and we are in Australia so please don’t chase for updates Saturday or Sunday.